To our St. Luke’s Patients with Cigna,
Recently we have learned that Cigna has restricted their authorization for therapy at St. Luke’s to only very limited conditions or in remote areas not served by other providers. This is despite St. Luke’s having a comprehensive contract with Cigna covering ALL services offered across our Network and repeated attempts to rectify this issue.
If you wish to receive your therapy services at St. Luke’s, please contact your Cigna representative and/or customer service phone number on the back of your insurance card to let them know. Cigna has granted some limited exceptions directly to patients, please contact us if they do grant you an exception.
Our goal is to provide the best care possible to our patients, and our outcomes prove that we have some of the most qualified therapists in the region.
Thank you for trusting your care to the St. Luke’s team!
Click here for resources to contact Cigna: Contact Us | Customer Service | Cigna Healthcare